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European protection of passengers’ rights: bus and coach users

17 février 2012

The new regulation on passengers’ rights in bus and coach transport has just been published in the Official Journal of the European Union. This is a complement to Regulation (EU) n° 1177/2010 of the European Parliament and the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway, and amending Regulation (EC) n°2006/2004, Regulation (EU) n°261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules of compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, Regulation (EU) n°1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air, and Regulation 1371/2007 Regulation (EC) n°1371 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations. No means of transport is now exempt from European requirements for passenger protection.

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